Privacy Policy

This Privacy Policy outlines how The LSCCH Therapy Centre (referred to as "the Centre," "we," "us," or "our") collects, uses, maintains, and discloses information collected from clients and website users. We are deeply committed to protecting your privacy and handling your personal and sensitive data with the utmost care and confidentiality.

1. Information We Collect

We collect two main types of information:

Personal Information: Data you provide to us voluntarily, such as your name, contact details (email address, phone number), date of birth, and billing information. This is used for administrative purposes, scheduling appointments, and communication.
Sensitive Data: As a therapy centre, we collect sensitive data related to your mental and physical health, medical history, and personal life. This information is collected solely for the purpose of providing effective therapeutic services and maintaining clinical records.

We may also collect non-personal information, such as IP addresses, browser types, and usage data when you visit our website, to improve our services and online experience.

2. How We Use Your Information

We use your collected information for the following purposes:

To Provide Therapy Services: To assess your needs, create a personalised treatment plan, and conduct therapeutic sessions.
For Administrative and Business Operations: To manage appointments, send session reminders, process payments, and maintain accurate client records.
To Improve Our Services: To analyse usage trends and feedback, helping us enhance our offerings and website functionality.
For Communication: To respond to your enquiries, provide updates, or send information relevant to your treatment, with your explicit consent.

3. Confidentiality and Data Security

Your confidentiality is paramount. We are bound by a strict professional code of ethics and conduct. We implement robust data security measures, including:

Secure Storage: All digital records are stored on secure, encrypted servers with access limited to authorised personnel.
Physical Security: Physical records (if any) are kept in locked, secure locations.
Professional Boundaries: Our therapists are trained to handle your information with the highest level of professional discretion.
Training: All staff are regularly trained on data protection and privacy protocols.

4. Disclosure of Information

We will never sell, trade, or rent your personal or sensitive information to third parties. We may disclose your information only under the following strictly limited circumstances:

With Your Explicit Consent: For example, to communicate with your doctor or another healthcare professional.
When Legally Required: If mandated by law or a court order.
In an Emergency: If there is a clear and imminent risk of serious harm to yourself or others, we may be legally and ethically obligated to break confidentiality to ensure safety.

5. Your Rights

You have the following rights regarding your personal and sensitive information:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal information, subject to our legal and ethical obligations to retain certain records.
Right to Object: You can object to the processing of your data for specific purposes.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Withdraw Consent: You can withdraw your consent for us to use your data at any time.

6. Data Retention

We retain your personal and sensitive data only for as long as necessary to provide our services and to comply with legal, ethical, and regulatory obligations, typically for a period of 7 years after your last session.

7. Cookies and Third-Party Links

Our website may use cookies to enhance your user experience. You can choose to set your web browser to refuse cookies. Our website may contain links to other sites. We are not responsible for the privacy practices of these sites.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will post a revised date at the bottom of this page. We encourage you to check this page periodically.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

The LSCCH Therapy Centre Email: info@lscchtherapy.com

Phone: +6017 867 4540

Address:

Suite 8-07 Block B,

Phileo Damansara I, Jalan Damansara,

Off Jalan 16/11, Seksyen 16,

46350 Petaling Jaya,

Selangor Darul Ehsan

Malaysia